User Privacy Notice

About US

Your privacy is respected by viagogo Entertainment Inc., viagogo GmbH, Ticketrent, Inc. (hereinafter "Ticketrent"), and their subsidiaries (collectively, "we" or "us"). When you use our services, we want you to be aware of and in control of your privacy. Please carefully read this Privacy Policy. This Privacy Policy, our views and practices regarding your personal information, as well as your rights in relation to your personal information, are outlined in conjunction with our User Agreement and the Cookies Policy. Our methods for collecting information are outlined in this Privacy Statement for:

You are accessing this Privacy Policy from one of our websites (the "Websites");
We offer software applications (the "Apps") that can be used on computers and mobile devices;
You are accessing this Privacy Policy from our social media pages, which we control (the "Social Media Pages");
emails sent to you in HTML format with links to this Privacy Policy or other communications with you; as well as your offline business interactions with us.
We collectively refer to these as the "Services"—websites, apps, social media pages, emails, and offline business interactions.
Ticketrent Inc. of 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801, USA, and viagogo GmbH of Rue Du Commerce 4, 1204 Geneva, Switzerland, are the data controllers of your personal information. Your information is used in accordance with this Privacy Policy. We accomplish this with the help of viagogo Entertainment Inc., whose address is 1209 Orange Street, Wilmington, DE 19801, USA.

VGL Support Services Ireland Limited is Ticketrent, viagogo GmbH, and viagogo Entertainment Inc.'s representative in the European Union (EU). If you have any questions about how we use your personal information or about your rights under data protection law, please contact us at privacyrequest@orders.viagogo.com. Note: Emails sent to this address that do not pertain to your privacy rights will not receive a response from us. Please use this form to contact customer service with any additional inquiries.

Please see our U.S. Privacy Addendum for more information about how we handle your personal information and how to exercise your privacy rights if you are a resident of California, Colorado, Connecticut, Utah, or Virginia.

What information do we collect?

The following information about you may be collected and processed by us:

information you provide us with. When you register for our services or communicate with us via phone, email, social media, or any other means, you may provide us with information. This includes the information you provide when you create a customer account, use our services, provide us with identification information necessary to verify your identity or in connection with the issue of your tickets, provide us with feedback, take part in surveys, report a problem with our Services, participate in promotions (including prize draws), participate in a community board discussion chat, or otherwise communicate with us.
Your name, address, email address, phone number, date of birth, copies of formal identity documents like your passport or ID card, information about your business seller, your tax identification number, and details about your credit or debit card are among the information you provide to us.
If you choose to enable this service on your computer or device, it may also include information you provide when creating a Ticketrent profile, such as a profile picture and access to your camera and/or photo library.
Telephone conversations and other communications between you and us may be monitored or recorded by us.
Based on how you use our Services, we gather information about you, such as the following:
Based on how you use our Services, we gather information about you, such as the following:
Your login information, browser type and version, time zone setting, operating system, device information (such as the model and version of your device), platform, advertising ID, and unique device token, as well as computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your browsing history, and web log information are all included.
Information about how you use our services, such as the things you looked at or searched for and the events you attended; page response times, download errors, the length of time spent on particular pages, information about page interaction (such as scrolling, clicking, and mouse-overs), and any data entered into the page during your visit. We and our service providers may track and collect app usage data when you download and use the app, such as the date and time the app accesses our servers on your device and the information and files that have been downloaded based on your device number.
Events that you have attended or will attend based on your Ticketrent purchases (your "My Activity")
Your past experience watching events or artists on Ticketrent.
If you choose to enable this service on your computer or device, your favorite artists, shows, teams, venues, genres, and any other event-related interests based on your scanned music libraries (collectively, your "Favourites") will be displayed.
reCAPTCHA that is hidden. On our Services, we use Google's invisible reCAPTCHA application to guard against automated abuse and spam. Cookies and other information like IP address, date, time, language, screen size and resolution, and mouse movements may be used by the reCAPTCHA tool. Both Google's terms of service, which can be found at https://policies.google.com/terms?hl=en, and Google's privacy policy, which can be found at https://policies.google.com/privacy, apply to the use of the reCAPTCHA tool as well as any information that is gathered by it.
Contract data. This is general data that is gathered from our authoritative accomplices (assuming they are normal people) or our legally binding accomplices' representatives and other contact people. This includes information about the type of contract, the date it was signed, how long it lasted, the contractual services, data that was collected before the contract was signed, information that was needed or used for processing (like invoicing data), and financial data (like reminders and debt collection data).

Physical Address We may use the physical location of your device to deliver you customized content and services based on your location. We may also share the physical location of your device with our marketing partners, along with information about which advertisements you viewed and other information we collect, so that they can provide you with content that is more tailored to you and study how well advertising campaigns work. If you choose to allow or deny such uses and/or sharing of your device's location, we and/or our marketing partners may not be able to provide you with the relevant personalized services and content. However, in some cases, you may be permitted to do so.

data gathered through cookies. Cookies are used by us and our service providers to gather data about how you use our services. Please read our Cookies Policy to learn more about how we use cookies and how to disable them.

information from other sources that we receive. Our providers of fraud prevention, payment service providers, and email address and phone number verification service providers are examples of third parties with whom we collaborate closely. These third parties may provide us with information about you in order to verify the information you provide, which enables us to spot suspicious or unusual transactions.

You are permitted to share information with social media platforms, create an account on those platforms, and connect your account to those platforms. You will share certain Personal Information from your social media account with us if you connect it to your Services account. This includes your name, email address, photo, list of social media contacts, and any other information you provide to us when you connect your social media account to your Services account. We may, to the extent permitted by law, reshare or otherwise engage with your posts and interactions on third-party social media sites for at least two years or until you withdraw authorization or connection to the social media site if you agree to give us access to any social media site that contains video content. We might also make use of plug-ins and other social media technologies. You are voluntarily establishing a connection with that particular social media site when you click on a link provided by a social media plug-in.

You are generally not required to disclose data to us, with the exception of certain circumstances, such as when required by law. In order to provide the services that you have requested, we need to collect personal information. We may not be able to provide the Services if you do not provide the requested information. You warrant that you are authorized to do so and grant us permission to use the information in accordance with this Privacy Policy if you disclose any Personal Information relating to other people to us or our service providers in connection with the Services.

How do we use your information?

Personal information is used by us and our service providers for the following purposes:
providing the Services' functionality and responding to your requests.
to make the Services work for you, such as giving you access to your registered account, letting you buy tickets, managing your relationship with us, and giving you benefits, special promotions, or customer service that are related to the Services;
When you contact us via one of our online contact forms or otherwise, such as when you send us questions, suggestions, compliments, or complaints, or when you request a quote for or other information about our Services, we will respond to your inquiries and fulfill your requests.
to process returns and exchanges, verify your information, complete your transactions, provide you with relevant benefits, special promotions, or customer service, and to complete your transactions.
providing you with our newsletter and/or other marketing materials, communicating with you, and facilitating social sharing.
to send you emails about marketing, including information about our services, new products, and other company news.
to solicit your opinions through questionnaires or surveys.
to get in touch with you regarding issues of public policy or other current events pertaining to your ability to use our Services. This could be done by inviting people to sign a petition, write a letter, make a phone call, or participate in any other public policy-related campaign.
in accordance with applicable law, to communicate with you via telephone, mail, email, text (SMS) message, instant messaging, or other electronic means. As stipulated in our User Agreement and as permitted by applicable law, we may utilize pre-recorded or autodialed calls and text messages. Data and message rates may apply. to make use of the social sharing features you choose.
If we have a legitimate interest or your consent, we will participate in this activity.
to enforce contractual legal claims (such as debt collection and legal proceedings) o For accountancy.
We do these things to keep track of our contractual relationships, to comply with a legal requirement, or out of our own legitimate interest.
analyzing personal data for the purpose of personalizing services and reporting for businesses.
to compile aggregated trend reports on how our digital content is used so that we can enhance our services by analyzing or anticipating our users' preferences.
so that we can provide you with information and/or offers, coupons, discounts, and special promotions that are tailored to your interests and better understand your interests and preferences.
to learn more about your preferences so that we can send you content through our Services that we think you will find interesting and relevant.
Based on our legitimate interests, we will provide individualized services with your consent to the extent required by applicable law.
allowing you to take part in promotions, contests, or sweepstakes.
We might give you the chance to participate in a contest, sweepstakes, or other promotion.
Additional rules about how we will use and disclose your personal information are included in some of these promotions. Before deciding whether or not to participate, please read those additional rules.
This data is used to keep track of our contractual relationship with you.
combining and/or making personal information anonymous.
Personal data can be anonymized or aggregated by us so that it no longer counts as personal data. We do this to generate additional data for our use, which we can use and disclose for any purpose given that it no longer identifies you or anyone else. achieving our business goals.
for the purpose of data analysis, such as to boost the effectiveness of our services. for audits, to make sure our internal processes work as intended and to meet contractual, legal, or regulatory requirements. as part of our identity authentication process, to verify your identity, to comply with our legal or regulatory requirements, and to detect and prevent cyberattacks or attempts to commit identity theft, among other fraud prevention and detection and fraud security monitoring purposes. as evidence in any dispute or anticipated disputes between you and us, for training and quality purposes, as well as for the purpose of investigating any complaint you may have. for the creation of novel services and products.
for implementing quality and safety assurance measures, as well as for enhancing, improving, repairing, maintaining, or modifying our current products and services. for determining usage trends, such as which parts of our Services users find most interesting. so that we can adapt our promotional campaigns to the requirements and interests of our customers by determining how effective they are. Understanding which parts of our Services are most important to our customers so that we can focus on satisfying their needs is essential to the operation and expansion of our business.

We do these things to keep our contractual relationship with you running smoothly, to fulfill a legal requirement, or out of our legitimate interest.

We also use technology to validate your transactions and ensure the safety of our service. We use technology to compare the information we collect from you or from third parties about you, such as where and when you typically use our service, as well as other characteristics specific to how you use our services, to the transactions you enter. In order to detect and prevent fraud, the technology aims to assist us in identifying unusual or suspicious transactions. This indicates that a transaction attempt may be flagged as suspicious, unusual, or otherwise unusual, and your transaction may be rejected as a result. If your validly executed transaction is rejected, you can always get in touch with customer service, and they will assist you in validating your current and futures transactions.

You can get in touch with us at privacyrequest@orders.viagogo.com if you have any questions about our tool or how it relates to any of the personal information we process about you.